Progressive Auto Insurance For Massachusetts Drivers

7Expert Score

Overall Ranking

Progressive Insurance is a major player in the auto insurance industry, offering a range of coverage options to Massachusetts drivers. Here is a complete review of Progressive Insurance, including the pros and cons, pricing, policy offerings, customer service, and other factors.

Pros

Progressive offers a wide range of auto insurance policies, including liability, comprehensive, and collision coverage.
The company offers a variety of discounts to help drivers save money, including multi-car discounts, safe driver discounts, and good student discounts.
Progressive’s Snapshot program rewards safe driving behavior with lower rates.
Customers can manage their policies and file claims through Progressive’s mobile app.
Progressive has high financial ratings from A.M. Best, indicating the company is financially stable.

Cons

Full coverage rates are higher than the national average, particularly for drivers between the ages of 18 and 25.
Customer satisfaction ratings are mixed, with some customers reporting issues with claims processing and customer service.
Progressive’s loyalty ratings are lower than some of its competitors.

Pricing:
Progressive’s rates in Massachusetts are generally competitive, although full coverage rates tend to be higher than the national average. However, the company offers a variety of discounts and rewards programs, such as the Snapshot program, to help drivers save money on their premiums.

Policy Offerings:
Progressive offers a range of auto insurance policies in Massachusetts, including liability, comprehensive, and collision coverage. Customers can also add on additional coverage options, such as roadside assistance and rental car reimbursement.

Customer Service:
Progressive offers 24/7 customer service through its phone and online channels, as well as a mobile app that allows customers to manage their policies, file claims, and access roadside assistance. However, customer satisfaction ratings are mixed, with some customers reporting issues with claims processing and customer service.

Other Factors:
In addition to auto insurance, Progressive also offers a range of other insurance policies, including home, renters, and life insurance. The company has a strong online presence and offers a variety of resources to help customers understand their coverage options.

Overall, Progressive Insurance is a solid choice for Massachusetts drivers looking for a range of coverage options and discounts. However, full coverage rates can be higher than the national average, and customer satisfaction ratings are mixed.