Pricing:
Progressive’s rates in Massachusetts are generally competitive, although full coverage rates tend to be higher than the national average. However, the company offers a variety of discounts and rewards programs, such as the Snapshot program, to help drivers save money on their premiums.
Policy Offerings:
Progressive offers a range of auto insurance policies in Massachusetts, including liability, comprehensive, and collision coverage. Customers can also add on additional coverage options, such as roadside assistance and rental car reimbursement.
Customer Service:
Progressive offers 24/7 customer service through its phone and online channels, as well as a mobile app that allows customers to manage their policies, file claims, and access roadside assistance. However, customer satisfaction ratings are mixed, with some customers reporting issues with claims processing and customer service.
Other Factors:
In addition to auto insurance, Progressive also offers a range of other insurance policies, including home, renters, and life insurance. The company has a strong online presence and offers a variety of resources to help customers understand their coverage options.
Overall, Progressive Insurance is a solid choice for Massachusetts drivers looking for a range of coverage options and discounts. However, full coverage rates can be higher than the national average, and customer satisfaction ratings are mixed.