Auto Insurance Reviews Massachusetts

The company has fewer customer complaints when compared to other companies of its size and has high customer satisfaction ratings. Amica has a 4.5 rating from The Zebra and is well-known for its great customer service. Additionally, J.D. Power gave Amica an 8/10 in their U.S. Auto Claims Satisfaction Study.

WalletHub gives Arbella an overall rating of 4.5/5 stars, with a 4.5/5 for customer service, 4.5/5 for claims, and 4/5 for affordability. Bankrate gives Arbella an overall rating of 4/5 stars, with 4/5 for customer service, 4/5 for claims, and 4/5 for affordability. Yelp gives Arbella an overall rating of 3.5/5 stars, with 4/5 for customer service, 3/5 for claims, and 4/5 for affordability. ClearSurance gives Arbella an overall rating of 4.3/5 stars, with 4.7/5 for customer service, 4.2/5 for claims, and 4.2/5 for affordability.

The NerdWallet review of Geico Auto Insurance in 2023 gives it a 3/5 rating, citing that the company has close to the expected number of complaints you’d expect for a company of its size. The Zebra Customer Satisfaction Survey gives Geico a 4.4/5 rating, incorporating a variety of topics. The ConsumerAffairs review of Geico gives the company an overall satisfaction rating of 5/5 stars.
The GEICO reviews for car insurance show an average customer rating of 4.4/5 and 87% of reviewers would recommend GEICO insurance to a friend.
Finally, WalletHub’s Geico Insurance Reviews gives the company a 4.4/5 rating.

The National Association of Insurance Commissioners gave it a complaint index of 0.88, meaning it’s received 88% as many complaints as a typical insurer of the same size — slightly better than average. ConsumerAffairs gave it an overall satisfaction rating of 5 stars. The Zebra gave it a rating of 4.0 out of 5. Clearsurance gave it an overall rating of 4.6 out of 5. And Birdeye gave it an overall rating of 4.5 out of 5.

The company has received an overall value score of 78.7 out of 100 from NerdWallet, and a financial rating of ‘A’ from Standard & Poor’s, which is the sixth highest of 21 ratings. In addition, Liberty Mutual ranked above average in overall value and online experience in a NerdWallet survey conducted online in June 2022. On Yelp, Liberty Mutual Insurance has 354 reviews and a 3.5 star rating.

The customer satisfaction studies conducted by J.D. Power rated Progressive below average for both auto insurance shopping and auto insurance claims. In a separate 2022 NerdWallet survey, Progressive was rated as one of the top five auto insurers in the US.
In terms of cost, Progressive car insurance rates are high for drivers between ages 18 and 25, with an annual cost of over $1,000 more than the national average of $4,706 a year. However, according to the National Association of Insurance Commissioners (NAIC), Progressive wrote more than $35 billion in auto insurance premiums in 2021 and is the third-largest provider of auto insurance in the US.