Liberty Mutual Auto Insurance For Massachusetts Drivers

8Expert Score

Overall Ranking

Liberty Mutual is a well-known and respected insurance provider, offering a variety of coverage options and discounts for drivers in Massachusetts. According to a NerdWallet survey conducted in June 2022, Liberty Mutual ranked above average in overall value and online experience, receiving an overall value score of 78.7 out of 100.

Pros

Liberty Mutual offers a nice variety of optional coverage features and ample discounts available. It offers both usage-based and pay-per-mile insurance programs, and its rates are generally lower than the industry average. Additionally, Liberty Mutual has a good reputation for customer service, with consumers generally reporting courteous customer service agents and a hassle-free claims process.

Cons

Liberty Mutual has received significantly more complaints than the average car insurance provider, with an NAIC rating of 2.66. Additionally, some customers have reported that the company’s rates can be higher than expected, depending on the driver’s age, gender, and state of residence.

Pricing:
According to The Zebra, the average six-month Liberty Mutual insurance policy costs $863. However, you might get a different quote based on your age, gender, and the state where you live.

Policy Offerings:
Liberty Mutual offers a variety of coverage options, including liability, collision, comprehensive, uninsured/underinsured motorist, medical payments, and rental reimbursement coverage. Additionally, Liberty Mutual offers a variety of discounts, including safe driver discounts, multi-policy discounts, and discounts for good students.

Customer Service:
Liberty Mutual has a good reputation for customer service, with consumers generally reporting courteous customer service agents and a hassle-free claims process. Additionally, customers have reported that Liberty Mutual is willing to work with them to find the best coverage for their needs.

Overall, Liberty Mutual is a well-respected insurance provider, offering a variety of coverage options and discounts for drivers in Massachusetts. It has a good reputation for customer service, and its rates are generally lower than the industry average. However, it has received significantly more complaints than the average car insurance provider, and its rates can be higher than expected, depending on the driver’s age, gender, and state of residence.